Privacy policy

Privacy Policy

The controller responsible for data processing is:

Jakob Schütz

Gleiwitzer Str. 35

91058 Erlangen

Email: info@nertas.com

Thank you for your interest in our website. Protecting your privacy is very important to us. Below we provide detailed information about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal data. Each time a website is accessed, the web server automatically stores a so-called server log file which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data), and documents the access. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to safeguard our overriding legitimate interests in a correct presentation of our offering, based on a balancing of interests, pursuant to Art. 6(1) sentence 1(f) GDPR. All access data is processed only for as long as necessary to achieve the processing purposes stated above.

 Hosting

The services for hosting and displaying the website are provided in part by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are based in and/or use servers in the EU and also use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Canada, United Kingdom, USA.

The adequacy decision for the USA applies as a basis for transfers to third countries insofar as the respective service provider is certified.  Until our service providers are certified under the European Commission decision, data transfers continue to be based on the following: Standard Contractual Clauses adopted by the European Commission.

2. Data processing for contract performance and for contacting us

2.1 Data processing for contract performance

For the purpose of contract performance (including enquiries about and handling of any warranty and performance disruption claims as well as any statutory update obligations) pursuant to Art. 6(1) sentence 1(b) GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because in these cases we require the data in order to perform the contract and we cannot dispatch the order without it. The data collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on disclosure to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully performed, your data will be restricted for further processing and deleted after expiry of retention periods under tax and commercial law pursuant to Art. 6(1) sentence 1(c) GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1(a) GDPR or we reserve the right to further use of data which is permitted by law and about which we inform you in this policy.

2.2 Customer account

If you have given your consent pursuant to Art. 6(1) sentence 1(a) GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and for storing your data for further future orders on our website. You may delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1(a) GDPR or we reserve the right to further use of data which is permitted by law and about which we inform you in this policy.

2.3 Contacting us

As part of customer communication, we collect personal data for the purpose of handling your enquiries pursuant to Art. 6(1) sentence 1(b) GDPR if you voluntarily provide it to us when contacting us (e.g. via contact form, live chat tool or e-mail). Mandatory fields are marked as such because in these cases we require the data in order to process your enquiry. The data collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1(a) GDPR or we reserve the right to further use of data which is permitted by law and about which we inform you in this policy.

3. Data processing for the purpose of shipping

For the purpose of contract performance pursuant to Art. 6(1) sentence 1(b) GDPR, we pass on your data to the shipping service provider commissioned with delivery insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

3.1 Disclosure of data to shipping service providers for the purpose of delivery notification

If you have given us your express consent during or after your order, we will, on the basis of this consent pursuant to Art. 6(1) sentence 1(a) GDPR, pass on your e-mail address to the selected shipping service provider so that they may contact you prior to delivery for the purpose of delivery notification and/or arranging delivery.
The consent may be revoked at any time by sending a message to the contact option described in this privacy policy. After revocation, we will delete the data you provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to further use of data which is permitted by law and about which we inform you in this policy. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4. Data processing for payment processing

When processing payments in our online shop, we work with the following partners: technical service providers, banks and payment service providers.

4.1 Data processing for transaction processing

Depending on the payment method selected, we pass on the data necessary for processing the payment transaction to our technical service providers, the banks commissioned or the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfil the contract pursuant to Art. 6(1) sentence 1(b) GDPR. In some cases, the payment service providers themselves collect the data necessary to process the payment, e.g. on their own website or via technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

Depending on the payment method selected, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection by decision. Where data is transferred to third countries outside the EU/EEA for which the European Commission has not adopted an adequacy decision, the cooperation is based on the Standard Contractual Clauses adopted by the European Commission.

If you have any questions about our payment processing partners or the basis of our cooperation with them, please use the contact option stated in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimisation of our payment processes

Where applicable, we provide the aforementioned service providers with additional data which they use, together with the data necessary for processing payment, for the purpose of fraud prevention and optimisation of our payment processes (e.g. invoicing, processing contested payments, supporting accounting). On the basis of a balancing of interests, this serves to safeguard our overriding legitimate interests in protecting ourselves against fraud and in efficient payment management pursuant to Art. 6(1) sentence 1(f) GDPR.

4.3 Identity and creditworthiness checks when selecting Klarna payment services

Klarna direct debit, purchase on account via Klarna, Klarna instalment purchase

If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”), we ask for your consent pursuant to Art. 6(1) sentence 1(a) GDPR that we may transmit to Klarna the data necessary for processing the payment and for an identity and creditworthiness check. Depending on the country, Klarna may use credit reference agencies for identity and creditworthiness checks as described in Klarna’s privacy policy. Klarna uses the information received about the statistical probability of a payment default to make a balanced decision on the establishment, performance or termination of the contractual relationship. You may revoke your consent at any time by sending a message to the contact option stated in this privacy policy. This may mean that we can no longer offer you certain payment options. You may also revoke your consent to this use of personal data at any time directly to Klarna.

4.4 PayPal

We offer the option of processing the payment transaction via the payment service provider PayPal (PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg). This corresponds to our legitimate interest in offering an efficient and secure payment method (Art. 6(1)(f) GDPR). In this context, we pass the following data to PayPal insofar as this is necessary for contract performance (Art. 6(1)(b) GDPR).

First name
Surname
Address
E-mail address
Telephone number

The processing of the data stated in this section is neither legally nor contractually required. Without the transmission of your personal data, we cannot process a payment via PayPal.

For various services such as payment by direct debit, PayPal carries out a credit check to ensure your willingness and ability to pay. This corresponds to PayPal’s legitimate interest (Art. 6(1)(f) GDPR) and serves contract performance (Art. 6(1)(b) GDPR). For this purpose, your data (name, address and date of birth, bank account details) are passed on to credit reference agencies. We have no influence on this process and only receive the result as to whether the payment is carried out, declined or whether a review is pending.

Further information on options to object and to take remedial action vis-à-vis PayPal can be found at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Your data will be stored until completion of payment processing. This also includes the period required for processing refunds, receivables management and fraud prevention.

5. Advertising by e-mail

5.1 E-mail newsletter with subscription

If you subscribe to our newsletter, we use the data required for this purpose or provided separately by you to send you our e-mail newsletter on a regular basis on the basis of your consent pursuant to Art. 6(1) sentence 1(a) GDPR. You may unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the recipient list unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1(a) GDPR or we reserve the right to further use of data which is permitted by law and about which we inform you in this policy.

5.2 E-mail newsletter without subscription and your right to object

If we receive your e-mail address in connection with the sale of goods or services, we reserve the right to send you regular offers by e-mail for similar products from our range to those you have already purchased. On the basis of a balancing of interests, this serves to safeguard our overriding legitimate interests in marketing to our customers pursuant to Art. 6(1) sentence 1(f) GDPR. We will not send you such offers if you have already objected to this use of your e-mail address or if you are registered on a legally required Robinson list.

You may object to this use of your e-mail address at any time free of charge by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the advertising e-mail, i.e. without incurring any costs other than the transmission costs according to basic tariffs. After unsubscribing, we will delete your e-mail address from the recipient list unless you have expressly consented to further use of your data or we reserve the right to further use of data which is permitted by law and about which we inform you in this policy.

5.3 Newsletter distribution via Klaviyo

Our e-mail newsletters are sent via the following provider: Klaviyo, 225 Franklin St, Boston, MA 02110, USA
On the basis of our legitimate interest in effective and user-friendly newsletter marketing, we pass on the data provided when subscribing to the newsletter pursuant to Art. 6(1)(f) GDPR to this provider so that the provider can send the newsletter on our behalf.
Subject to your express consent pursuant to Art. 6(1)(a) GDPR, the provider also carries out a statistical analysis of the success of newsletter campaigns by means of web beacons and/or tracking pixels in the e-mails sent, which can measure open rates and specific interactions with the content of the newsletter. Device information (e.g. time of access, IP address, browser type and operating system) is also collected and evaluated, but is not merged with other data sets.
You may revoke your consent to newsletter tracking at any time with effect for the future.
We have concluded a data processing agreement with the provider, which protects the data of our website visitors and prohibits disclosure to third parties.
For data transfers to the USA, the provider has joined the EU–US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.
You can view Klaviyo’s privacy policy here: https://www.klaviyo.com/legal/privacy/privacy-notice

6. Cookies and other technologies

6.1 General information

To make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted again at the end of the browser session, i.e. when you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies). You can find out how long cookies are stored for in the overview in your web browser’s cookie settings.

Protection of privacy on end devices

When using our online offering, we use strictly necessary technologies in order to be able to provide the telemedia service expressly requested. Storing information on your device or accessing information already stored on your device does not require consent in this respect.

For functions that are not strictly necessary, storing information on your device or accessing information already stored on your device requires your consent. Please note that if consent is not granted, parts of the website may not be fully usable. Any consent you have given remains valid until you adjust or reset the relevant settings on your device.

Any subsequent data processing by cookies and other technologies

We use such technologies that are strictly necessary for the use of certain functions of our website. These technologies collect and process IP address, time of visit, device and browser information and information about your use of our website. On the basis of a balancing of interests, this serves our overriding legitimate interests in an optimised presentation of our offering pursuant to Art. 6(1) sentence 1(f) GDPR.

In addition, we use technologies to fulfil legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analytics and online marketing. Further information on this, including the respective legal basis for the data processing, can be found in the following sections of this privacy policy.

Cookie settings

You can find cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you have consented to the use of technologies pursuant to Art. 6(1) sentence 1(a) GDPR, you may revoke your consent at any time by sending a message to the contact option described in this privacy policy.

7. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for the individual technologies, this is done on the basis of your consent pursuant to Art. 6(1) sentence 1(a) GDPR. After the purpose has ceased to apply and after we have stopped using the respective technology, the data collected in this context will be deleted. You may revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section “Cookies and other technologies”. Further information, including the basis of our cooperation with the individual providers, can be found under the respective technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

7.1 Other providers of web analytics and online marketing services

 Use of Pinterest Tag for web analytics and advertising purposes

For web analytics and for advertising purposes on Pinterest as well as on third-party websites, when you visit our website, technologies of Pinterest Europe Ltd., Waterloo Exchange, 3rd Floor, Waterloo Road, Dublin 4, Ireland (“Pinterest”) automatically enable interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information and information about your use of our website on the basis of events specified by us, such as visiting a website or subscribing to the newsletter) and, using a pseudonymous cookie ID, on the basis of the pages you have visited. User profiles are created from the data collected using pseudonyms. Pinterest will merge this information with other data from your Pinterest account and use it to compile reports on website activities and to provide other services related to website usage. We have no influence on Pinterest’s data processing and only receive statistics created on the basis of Pinterest Tag. This enables us to measure your subsequent usage behaviour for website analysis and event tracking when you have accessed our website via a Pinterest advert. The information automatically collected by Pinterest is generally transferred to and stored on a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA. Data processing is carried out on the basis of an arrangement between joint controllers pursuant to Art. 26 GDPR.

Our service providers are based in and/or use servers in countries outside the EU and the EEA. Where an adequacy decision of the European Commission exists for the relevant third country or—where the USA is concerned—the relevant service provider is certified under the EU–US Data Privacy Framework, the transfer is based on that mechanism. Otherwise, the transfer is based on the Standard Contractual Clauses adopted by the European Commission. 

8. Social media

8.1 Our online presence on Instagram (by Meta), Pinterest

If you have given your consent pursuant to Art. 6(1) sentence 1(a) GDPR to the respective social media operator, when you visit our online presences on the social media mentioned above, your data are automatically collected and stored for market research and advertising purposes, and user profiles are created using pseudonyms. These may be used, for example, to place adverts within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. Detailed information about the processing and use of data by the respective social media operator as well as a contact option and your related rights and settings options to protect your privacy can be found in the providers’ privacy notices linked below. If you nevertheless need help in this regard, you can contact us.

Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Data processing in connection with visits to an Instagram (by Meta) fan page is carried out on the basis of an arrangement between joint controllers pursuant to Art. 26 GDPR. Further information (information about Insights data) can be found here.

Our service providers are based in and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as a basis for transfers to third countries insofar as the respective service provider is certified. Certification is in place.

Our service providers are based in and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses adopted by the European Commission.

Pinterest is an offering of Pinterest Europe Ltd., Waterloo Exchange, 3rd Floor, Waterloo Road, Dublin 4, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transferred to and stored on a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA.

Our service providers are based in and/or use servers in countries outside the EU and the EEA. Where an adequacy decision of the European Commission exists for the relevant third country or—where the USA is concerned—the relevant service provider is certified under the EU–US Data Privacy Framework, the transfer is based on that mechanism. Otherwise, the transfer is based on the Standard Contractual Clauses adopted by the European Commission.

9. Contact options and your rights

9.1 Your rights

As a data subject, you have the following rights:

• pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• pursuant to Art. 16 GDPR, the right to request without undue delay the rectification of inaccurate personal data stored by us or the completion of your personal data;
• pursuant to Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary
  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest; or
  • for the establishment, exercise or defence of legal claims;
• pursuant to Art. 18 GDPR, the right to request the restriction of processing of your personal data, where
  • you contest the accuracy of the data;
  • the processing is unlawful but you oppose erasure;
  • we no longer need the data, but you require them for the establishment, exercise or defence of legal claims; or
  • you have objected to processing pursuant to Art. 21 GDPR;
• pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format, or to request transmission to another controller;
• pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your habitual residence, your place of work or our company’s registered office.

Right to object Insofar as we process personal data as explained above to safeguard our overriding legitimate interests on the basis of a balancing of interests, you may object to such processing with effect for the future. Where processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. Where processing is carried out for other purposes, you have a right to object only on grounds relating to your particular situation. After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing serves the establishment, exercise or defence of legal claims. This does not apply where processing is carried out for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

9.2 Contact options

If you have any questions about the collection, processing or use of your personal data, about access, rectification, restriction or erasure of data, or about revocation of consents given or objection to a specific use of data, please contact us directly using the contact details in our legal notice (Imprint).